SHIPPING FAQ

A: Most orders will ship within 1-3 business days, with a few exceptions:

• If there is a Restricted firearm in your order, there will be a delay while we initiate and wait for the transfer from the CFO of your province. Transfer times vary by province and are not a prescribed amount of time. Your order will ship out promptly after the transfer approval is received.
• If there is a Non-Restricted firearm in your order, we are required to obtain a Reference # from the CFO prior to shipping. These orders will ship within 1-7 business days.
• If any details within your order are incorrect (billing, shipping, PAL #, DOB, etc.). We will contact you for correction prior to shipping.
• During sale periods, with larger than average sales volumes, shipping times may be slightly delayed.

A: Our goal is to ship every order out as quickly as possible. Regretfully, we are rarely able to cancel an order once processing has begun on it.

• For orders placed during non-operating hours, use the (?) Help button at the bottom right to request a cancellation and we'll do our best to halt it.
• Orders with firearms require additional procedures and can sometimes be delayed for days or more. Cancellations during the processing period will have a 10% re-stocking fee applied.
• Orders that have shipped can be returned by refusing the parcel(s) upon delivery. A refund will be provided for the product(s). A re-stocking fee may apply.

A: No. We are unable to facilitate this request.

A: Firearms and ammunition ship discretely with no visible identifying markings, much like anything else. They cannot be shipped in the same box. For orders that have both:

• Order will ship in multiple packages. You will receive separate tracking for both.
• Firearm(s) will ship through CANADA POST. Ammunition through UPS. Any other products will be included in one or the other.
• Firearms ship with a delay due to the additional requirements with the CFO. The firearm may ship several days after the rest of your order. You'll receive a tracking link for the firearm when it ships out.

A: Sometimes. It depends on the order.

• CANADA POST is required for FIREARMS and PO Box addresses.
• UPS is required for AMMUNITION, POWDER, AND PRIMERS, and these must be shipped to a physical address.
• Orders with both firearms and ammunition will ship separately through both couriers in compliance with their policies.
• When required, the chosen courier will be automatically changed during order processing.

A: Yes, but some conditions apply:

• SOFT GOODS & MERCHANDISE: Any address will suffice.
• AMMUNITION & NON-RESTRICTED FIREARMS: Any address will suffice in most cases. However, if the shipping and PAL address have a significant discrepancy (ie. different provinces), you may be contacted to confirm your identity/intent prior to shipping.
• RESTRICTED FIREARMS: Can be shipped ONLY to the address associated with your PAL. If you provide an address that does not match your PAL, we will contact you to confirm delivery to your PAL address prior to shipping.

A: No

A: Shipping rates are a function of weight, distance and accessibility. The heavier, further, and more remote the order and delivery address is, the higher the shipping rate will be, and vice versa. Shipping rates are determined by each courier.

A: No. Shipping times are determined by our couriers and are out of our control. Any timings provided by the courier are strictly estimates unless explicitly stated otherwise.

A: Best practice is to contact the courier directly to confirm their ability to deliver to your location. If you place an order and it is returned to us because your location was unreachable, your shipping fees will not be refunded.

A: The shipping confirmation email is sent after the order is packed and ready to be picked up by the courier. You may receive your tracking before the parcel is actually shipped out.

• Packages are scanned each time they change hands in the mail stream, and each scan triggers a tracking update shortly after.
• Please allow up to 1 business day for the tracking to update. Your parcel is likely waiting to be picked up or waiting for a tracking update in their system.
• If you see no tracking updates after a full business day, please contact us. We would be happy to follow up on it for you.

A: All orders containing firearms and/or ammunition will have a Signature Requirement upon delivery. If you are unable to receive and sign for your package(s) upon delivery, it will be shipped to a nearby depot. You can pick up and sign for your parcel there, at your convenience.

A: It is not uncommon for some shipments to go several days without receiving tracking updates. The further you are away from Ontario, the longer those delays may be. Please allow 2-3 business days in Ontario and the surrounding provinces, and up to 5-7 business days as far as each coast. If your package has stalled beyond that, please e-mail shipping@firearmsoutletcanada.com, and we will take any appropriate action at that time.

A: If you'd like your order re-shipped, just click the (?) Help button at the bottom right and leave us a message.

• Otherwise, upon the parcel's return, the product(s) in the order will automatically be refunded.
• Shipping fees will apply for unclaimed packages and incorrect addresses.

A: We do not offer free shipping at this time.

A: In the rarest of occasions, packages can get lost in transit. There are a few measures we will take up with the courier to resolve the issue first. Please e-mail shipping@firearmsoutletcanada.com if you think your package has been lost.

In the event that all measures have been exhausted and your package is determined to be lost, you will either receive up to $100 CAD if insurance was not purchased. If you purchased insurance the full value of the order will be covered.

Insurance

Standard carrier insurance covers $100 CAD. We recommend purchasing insurance for orders over $100.

Any items lost or damaged by the couriers will only be covered for up to $100 CAD without purchasing shipping insurance.